Transcend Integrated Healthcare (TIH) is a Supportive and Palliative Care Medical Practice that works with your physicians including your primary care doctor, your specialists, as well as with your home health, or any other supporting agency that is helping take care of you.  As a result we do share some information with your care providers to improve your overall care.

Patient Rights and Responsibilities

As a patient, it’s a good idea to educate yourself about your rights and responsibilities. As always, our staff is available to you to answer any questions you may have.

Our Ethical Directives

Transcend Integrated Healthcare believes in and follows strict ethical guidelines.  Our services are open to all persons as long as they have a chronic disease and we offer some type of benefit with our involvement.  There are circumstances where we will not be able to offer any further assistance or provide any benefit with our involvement.  In this case, we will notify you and your family, and sign off the case once we insure proper follow up has been arranged. Ethically, we cannot follow a patient if we are not providing a helpful service.

Living Will and Medical Power of Attorney (MPOA)

In the event that you cannot make medical decisions for yourself, it is important to have these legal documents prepared, so your loved ones can follow your wishes.  A attorney can help you in setting up a living will or MPOA.

During our visits, we will discuss your treatment preferences, and document your wishes via the Texas Medical Orders for Scope of Treatment (MOST) Form.  We will add this form to your medical records, and provide you with a copy to keep with you and to give to your loved ones.

• Living Will
• Durable Power of Attorney
• MPOA
• MOST Form

Patient Financial Obligations

We do bill insurances for our services.  Please contact the office for a list of insurances we currently are accepting.  Any unpaid balances will be the responsibility of the patient or responsible financial party.  We do offer financial assistance to our patients for medical services in times of extreme hardship via Shaheen Charitable Trust.  Please call the office if you would like to apply.  To be eligible for this assistance, you must submit the necessary documents and meet established qualifications.

Patient rights and responsibilities

As a patient, you have the right to:

• Be fully informed of all your patient rights and receive a written copy, in advance of furnishing or discontinuing care whenever possible
• Not be discriminated against because of your race, beliefs, age, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, gender identity or expression or your ability to pay for care
• Be treated with dignity and respect, including cultural and personal beliefs, values and preferences
• Confidentiality, reasonable personal privacy, security, safety, spiritual or religious care accommodations and communication. If communication restrictions are necessary for patient care and safety, documentation must explain the restrictions to the patient and family
• Be protected from neglect, exploitation and verbal, mental, physical or sexual abuse
• Receive information about your condition, including unanticipated outcomes
• Agree and be involved in all aspects and decisions of your care, including:
  • Refusing care, treatment and services to the extent permitted by law and to be informed of the consequences of your actions
  • Resolving problems with care decisions
• Make informed decisions regarding care, including options, alternatives, risks and benefits.
• Have a family member or representative of your choice and your physician notified
• Know the individual(s) responsible for, as well as those providing, your care, treatment and services
• Family’s or representative’s notification of your decisions regarding your care plan
• An appropriate assessment and management of your pain and as applicable other serious burdensome symptoms.
• File a grievance (complaint) and to be informed of the process to review and resolve the grievance

Patient satisfaction questionnaire

We constantly measure our patientsf satisfaction with the medical care and services they receive. We also seek ways to improve how we meet your expectations.

As a patient or former patient, you may be asked to respond to a questionnaire designed to gauge your level of satisfaction with our care.  We hope you will take the few minutes to complete the survey. Your comments are important to us. Customer satisfaction is one of our top priorities.

Patient concerns

Have a complaint? Please let us know. Call our office, 469-757-1600 and discuss your concerns with our office Manager, Ms. Fatin Qutob.  She will help address your concerns and take appropriate action.